Innovating in a New Era: Exploring the Role of Chief Administrative Officer

As state governments pivoted to meet the challenges of the COVID-19 pandemic, CAOs were at the core of their innovative responses. Given their operational expertise, CAOs played—and will continue to play—a key role in driving lasting change through transformational leadership. Organizations have experienced the benefits of taking bold steps and accepting greater risk to implement new ways of working and delivering services that both meet constituent needs and incorporate newly examined diversity, equity and inclusion (DEI) policies.

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