While digital government was an increasing priority prior to 2020, the pandemic heightened the focus on implementing modernized technologies to streamline and improve customer service. Additionally, states can utilize ARPA funds to expand resources to transform the customer experience and internal workflow. This session will dive into newly implemented and upcoming digital services and automation in state government.

Listen in and learn how governments deliver technological solutions will change the way in which employees work and internal processes operate while enhancing services to customers and citizens of the state.