For the second consecutive year, NASCA and McKinsey & Company partnered to produce The Business of Running State Government Operations survey on key issues affecting CAOs today.
The survey results on facilities and real estate depicted top state government leaders want to design buildings and spaces to improve the citizen experience and customer expectations but are stymied by a median deferred maintenance backlog of almost $200 million and shortage of technical skills required for large portfolio management.
Solving deferred maintenance in most states will require states to evolve their practices to forward-looking sustainable portfolio strategy. An integrated approach can also reduce footprint cost, increase sustainability, adapt to global trends such as automation and AI and address workforce needs
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