For the second consecutive year, NASCA and McKinsey & Company partnered to produce The Business of Running State Government Operations survey on key issues affecting CAOs today.
The survey results on digital government showed there is widespread acceptance of the value of digitization. Many of those states, however, report mixed success in implementation and states face challenges in increasing utilization of digital tools within their agencies and throughout their state governments.
This paper explores the CAO’s role in driving digital adoption, as well as innovative and exciting steps being taken to accelerate the use of digital tools.
To increase digitization, CAOs must develop innovative approaches that enable them to overcome implementation barriers such as budget and capacity constraints and low organizational prioritization.
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