How to Utilize Innovative Tools and Processes to Enhance the Customer Experience

Departments of Administration provide opportunities for agencies to more effectively and efficiently operate by streamlining processes, improving services, and saving taxpayers’ dollars. This session will examine how leaders have created successful customer-focused internal operations in collaboration with offices of operational excellence. Why a customer-focused strategy drives productivity, innovation, and efficiency? How leaders create a high-quality customer experience for internal operations? Understand the changing nature of customer expectations and how do you measure and benchmark the customer journey?

Course Details

Resources00:59:37
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